Business hours are from 8:30 AM to 5:30 PM Monday through Friday and weekends by appointment only.
SWAT Systems is located in the Ballard/Interbay area on the south side of the Lake Washington Ship Canal, two blocks east of the Ballard Bridge just off 11 th and Nickerson Street.
Please send all correspondence and small packages to our mail stop at 2226 Eastlake Ave E Suite 175, Seattle WA 98102. Large packages ship direct to our corporate headquarters at 1050 West Ewing St. Seattle, WA 98112
Response to technical issues via Web, e-mail and phone.
For support on non-critical issues during normal business hours, contact SWAT Systems in the following ways:
- E-mail your request to support@swatsystems.com
- Submit your request via the SWAT Systems’ customer web portal (user name and log in required)
- By phone at 206.217.0130 x299 for technical support or x0 for the operator
A support engineer will contact you within four hours of your request to resolve your issue.
Help Desk/First Responder
For critical issues occurring during normal business hours, please contact SWAT Systems directly at 206.217.0130 x299 and a support engineer will address your issue in an urgent manner. Alternatively, you may dial 0 for the operator.
Emergency (for after hours and weekend support only)
For emergency support outside of normal business hours only, please contact SWAT Systems at 206.217.0130 x300. Leave a detailed message including your name, company, contact information and the exact nature of your problem. An on-call support engineer will respond to your message in a timely manner.
Billing questions
For issues about invoices or current contracts, please contact our billing department at x202. Please reference your invoice number or contract number and we will get back to you as soon as we can.
Questions about purchases
Need help configuring your next IT purchase? From single servers to multi-site developments to the thinnest laptop, SWAT Systems would be more than happy to quote you. Leverage SWAT Systems' purchasing power for the best solution in town. Dial x226 and talk to our sales department now.
