Managed Proactive Support is designed to offer your company better service and increased long term network stability. A proactive service approach offers a faster response time, predicts problems before they arise and helps minimize the cost of IT support and maintenance. With proactive support your company will begin to see improvements in areas such as communication and accountability, along with better IT planning and decision making.
The ability to work proactively allows SWAT Systems to gather and collect data, and monitor pre-failure incidents. This can not only help to prevent down time before it occurs, it can also help to shorten the response time when an issue does arise.
MPSA is a service based program
The Managed Proactive Support Agreement (MPSA) is designed for small to mid size businesses with between 5 and 75 users, and with managed IT needs. The MPSA is designed around three levels, Level 1 includes four (4) hours of scheduled, regular on site support per month; remote network monitoring; asset management; basic network documentation and formal account reviews. Level 2 and 3 are based on additional on site hours and are implemented for business that require more than 4 hours on site per month and a little higer level of IT Managment.
MPSA also qualifies your company for discounted rates on all service performed outside of the agreement, including phone support, help desk and special projects.
Each MPSA requires a set up fee that includes a network audit and includes a documentation kit. There are no long term contracts with MPSA this is a month to month agreement, we promise to show you value.
