Supporting Hurricane Relief

As we've seen on the news, this hurricane season impacted thousands of lives. For many, their homes, businesses, vehicles, and personal belongings were destroyed.

We want to support the recovery efforts that are underway in Texas, Florida, and Puerto Rico and your "clicks" will make a difference!

SWAT will donate $1 to Direct Relief for every ticket survey submitted until the end of 2017

Did you know we had 800+ survey submissions in Q3?

Current Count: $561

12/5/17, 6:00pm
Last Updated
820
Q3 Count
1,000+
Our Goal
12/31/17
Last Day

Here's How It Works

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Ticket Closes

When a Support Ticket closes, the person who opened the ticket will receive an email notification. It will include a link to a survey where you can rate the support you received.

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Rate Your Support

Our feedback survey has only one question. Simply click on the number of stars to rate your support and submit! Optionally, you can provide internal notes with your rating.

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We Donate

Our big TV dashboards already display survey submission count and average score (we take feedback seriously). With each submission, that tally, and our donation, goes up!

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Direct Relief is a humanitarian aid organization, active in all 50 states and more than 80 countries, with a mission to improve the health and lives of people affected by poverty or emergencies.

Global Recognition

Direct Relief’s work earns wide recognition from independent charity evaluators, including a 100% fundraising efficiency rating from Forbes, the No. 1 spot on Charity Navigator’s list of the “10 Best Charities Everyone’s Heard Of,” and inclusion in Fast Company’s list of “the world’s most innovative nonprofits

Make a one-time donation:

Donate Now

Why Ticket Surveys?

Customer satisfaction is the most important metric at SWAT. It shows us which areas we excel in and which areas we can improve on. We encourage you to rate every support ticket by taking the 10-second survey you get via email.

Remember, the more ticket surveys we receive this quarter, the higher our donation to Direct Relief!

Interesting Facts:

  • Our engineers close ~40 tickets a day
  • Our 100+ clients send in ~800 ticket surveys per quarter
  • Customer Satisfaction averages 99.2% per quarter
  • On a scale of 1-4, SWAT considers a score of 1 or 2 stars a fail
  • Any notes/feedback you leave with in your survey remains internally private and is delivered directly to a manager.