TotalCare

100% Proactive IT Support - One Flat Fee

Managed IT Support for the Small & Medium Sized Business

Why Choose TotalCare?

TotalCare offers your company complete management, maintenance, and support for your entire network infrastructure at a monthly fee. Your computers will be proactively managed to ensure they are running at peak performance, and any IT costs such as access to the Help Desk and preventative maintenance are included.

TotalCare Light TotalCare Full TotalCare Premium
RMON
(24x7 remote monitoring)
TotalSecurity
(See TotalSecurity page)
TotalDefense BDR Support
(See TotalDefense BDR page)
Onsite support
Depot work
All Project Work
Remote support
Priority access to SWAT Help Desk
Extended Hours
Quarterly IT Business Reviews
Vendor Management
Microsoft Windows patching
Malware protection & removal
Daily backup monitoring
(for select software packages only)
Daily backup monitoring
(for select software packages only)
SPAM & email virus filtering
Access to SWAT Client Portal
Monthly performance reports
Workstation & server
performance tuning

Monitoring & Alerting Services

  • Network availability
  • System health monitoring
  • Security monitoring (Firewall, IDS, Antivirus)
  • Application monitoring (SQL, Exchange, etc)
  • Website monitoring (Intranet, Extranet, Web)

Benefits of TotalCare

  • One price for unlimited IT service
  • All users have access to the Help Desk
  • SWAT focuses on quality vs. quantity
  • Flat fee project work with guarantee
  • Reduced Time and Materials rate
  • SWAT shares risk through strategic partnership
  • Flexibility between TotalCare levels with one year agreement in four month segments

Proactive vs. Reactive Support

In a TotalCare environment, clients do not feel pressured by the clock as they do in a reactive Time and Materials contract. Instead, they are able to develop a strategic partnership with SWAT through network monitoring and preventative maintenance.

Support Hours
TotalCare Premium 24 x 7 x 365
TotalCare Full 7:00am-9:00pm
TotalCare Light 7:00am-6:00pm
T&M 8:30am-5:00pm
*Excluding national holidays