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As a full-service IT company, we offer clients a comprehensive array of managed IT services. In short, if you type, text, or talk on it, we support it. SWAT Systems can customize its service packages from a fast-growing IT department that needs supplemental support to a first time business graduating into the managed services world. Our team of professionals can deliver full-service support of your hardware, software, design, vendor management, monitoring and much more. The choice is yours and it is easy with SWAT Systems. We work to complete the ticket right the first time. If it take 5 min or two hours you don't have to worry, it's "all you can eat". Each month you will be provided with one invoice / investment that covers, security software, virus software, remote management of networks (RMON), Cloud Backup, reporting, ticketing system and many other services around your IT needs. Your billing department will love you! Through our client portal site, you can easily access your account - we love transparency.
Growth-Driven and Scalable
All of our managed IT support solutions are fully scalable, which means you have the freedom to grow or contract with us as business demands. By tailoring a solution to your specific needs, our IT company ensures you get the most value from your IT budget. We price our packages based on head count rather than device count to keep it simple and keep costs low. If you are hiring interns for the summer and they a gone by fall your agreement will change. Once your team understand the process around entering service tickets and working with a team of engineers they will be amazed at how easy it it is to get things resolved. Clients can even schedule when they want to work with the engineers. This happens real time with a specific web link provided when you join the Total Care Program.
24/7/365 IT Support at Your Fingertips
Our Total Care packages are very popular with our clients and simple to modify with your needs. With Total Care, you receive 24/7/365 IT support, advanced cyber security and proactive maintenance. It’s a fixed monthly fee, month to month, no long-term contract, which means we must earn your business every month. All packages have a 30-day in-and-out clause, so the risk is on us, not you. If you are thinking about jumping into Managed Services this is a no risk way to find out how well it works. Or if you just experienced your IT admin departing your organization this could be the winning ticket to a cost effective help desk.
Reliable and Trustworthy Partners
You will experience less downtime, more reliable business continuity, faster response, and routine checkups that protect you from common day-to-day issues that can derail your workflow or stop sales in its tracks. Get the most from your IT services with help from our managed services professionals. All SWAT engineers live and work within a 20-mile radius of SWAT. 100% home grown, local engineers working to build trust every day. You can see this real-time with our customer satisfaction (CSAT) consistently scores above 98%. Just stop by the office and read the dashboard for your self. We offer enterprise IT for the small and mid-size business - join us!