Customer Satisfaction (CSAT) - Our Most Important Metric

November 26, 2013 Articles, 2013Novextra02

SWAT Systems is a customer service company who happens to provide exceptional IT support.

In college 14 years ago, I received terrible customer service while on the phone with my bank. The story is too lengthy to repeat, but the point is my issue was not being heard and the phone operator was of no help whatsoever.

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