Why Managed Services

Outsourced IT: Do you really need your own IT staff?


Running a business is a full-time job and small and mid-size businesses in particular have a hard time finding good in-house IT resources. Turnover is extremely high in this industry and it's increasingly difficult to devote the necessary time and effort to managing your network and the latest technologies. SWAT uses a team approach to keep our engineers and customers up-to-date on the latest technology trends.

An increasing number of companies are turning to outsourcing, and in most cases the day-to-day maintenance of their IT operations is moving to a third-party. Fueled by the growth of cloud computing, IT managed service providers (MSPs) can offer flexibility and better cost-savings than having in-house IT. Mid-size businesses will use MSPs in a supplemental support package to either manage a help desk or back office server equipment. Sometimes these IT departments are taxed beyond their capacity, so using an external partner can reduce IT logjams. MSPs can also act as IT consultants and provide expert knowledge and supplement current IT departments with off-hour projects. When you partner with an MSP, you have access to a deep bench of tools that help automate and scale as your business grows.

Partnered with Managed IT Services from SWAT Systems, you can:

  • Focus on your core business
  • Eliminate costly downtime
  • Forecast your budget with ease
  • Protect your valuable assets

Link to SWAT Systems Guide to Managed Services

Weigh the pros and cons of outsourced IT, download our "Why Managed Services" Guide

IT projects on your own can add up and cost you a great deal, we all know the first time doing a server migration may take months while SWAT's engineers can handle it in one weekend. The last thing a business wants is for costs to spiral out of control or overwhelming your employees with unrealistic IT demands. Don't hold your team back, request SWAT.

SWAT started as a managed service provider in 1999. We were one of the first 'all-you-can-eat' IT service companies in the Seattle, Bellevue and Tacoma markets. Our years of managing a range of business needs mean that we have the IT tentacles necessary to tackle problems that can take your staff hours, and ours minutes.

Advance your business with an enterprise-class IT department designed for the small and midsize business that is redundant, scalable, 24/7, team-driven, and customized to your specific needs. We can manage your help desk, your back-end infrastructure, your cloud strategy, or a combination of all three. No matter your needs, we have a solution that we know will work for you.

We believe in relationships over transactions. Work with a company that has 98% customer satisfaction. Just ask one of our 100+ TotalCare clients. Graduate from a transactional relationship to a partnership. One monthly flat fee covers all your IT needs.

At SWAT Systems, we are best in class when it comes to managed services. Covering IT Management and computer network services, infrastructure project services, and cloud services we want our clients to be successful. From companies in Seattle, Bellevue, Ballard, Kirkland, Redmond, Kent, Renton and Lynnwood - whatever part of the hood you'r from - we've got your back!

Join the club - we love onboarding new clients. Our process is simple - we offer month-to-month contracts, minimal onboarding costs and no-risk offboarding. SWAT clients are for life - we earn your trust every month, let us show you how.

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Finding the right IT fit is a lot like dating. You don't know what you don't know. Your MSP should be doing the following on a regular basis:

  • Quarterly Business Reviews 
  • Strategic IT Planning
  • Project Planning at no additional cost
  • Virtual Chief Technology Officer (VCTO)
  • Vendor Management
  • Monthly check-ins
  • Unlimited technical support
  • 24x7 network monitoring
  • Local help desk reachable by web, email, chat or in-person

Outsource your worry, we understand keeping up with technology can feel impossible for any one person or small team. You can count on SWAT Systems for a complete, TotalCare package.