TotalCare

100% Proactive IT Support - One Flat Fee

Managed IT Support for the Small & Medium Sized Business

Why Choose TotalCare?

TotalCare offers your company complete management, maintenance, and support for your entire network infrastructure at a flat monthly fee. Your computers will be proactively managed to ensure they are running at peak performance, and any IT costs such as access to the Help Desk and preventative maintenance are included.

TotalCare Light TotalCare Full TotalCare Premium
RMON
(24x7 remote monitoring)
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TotalSecurity(See TotalSecurity page) icon icon icon
TotalDefense BDR Support(See TotalDefense BDR page) icon icon icon
Onsite support icon icon
Depot work icon icon icon
All Project Work icon
Remote support icon icon icon
Priority access to SWAT Help Desk icon icon icon
Extended Hours icon icon
Quarterly IT Business Reviews icon icon icon
Vendor Management icon icon icon
Microsoft Windows patching icon icon icon
Malware protection & removal icon icon icon
Daily backup monitoring(for select software packages only) icon icon icon
Daily backup monitoring(for select software packages only) icon icon icon
SPAM & email virus filtering icon icon icon
Access to SWAT Client Portal icon icon icon
Monthly performance reports icon icon icon
Workstation & serverperformance tuning icon icon icon

Monitoring & Alerting Services

  • Network availability
  • System health monitoring
  • Security monitoring (Firewall, IDS, Antivirus)
  • Application monitoring (SQL, Exchange, etc)
  • Website monitoring (Intranet, Extranet, Web)

Benefits of TotalCare

  • One price for unlimited IT service
  • All users have access to the Help Desk
  • SWAT focuses on quality vs. quantity
  • Flat fee project work with guarantee
  • Reduced Time and Materials rate
  • SWAT shares risk through strategic partnership
  • Flexibility between TotalCare levels with one year agreement in four month segments

Proactive vs. Reactive Support

In a TotalCare environment, clients do not feel pressured by the clock as they do in a reactive Time and Materials contract. Instead, they are able to develop a strategic partnership with SWAT through network monitoring and preventative maintenance.

Support Hours
TotalCare Premium 24 x 7 x 365
TotalCare Full 7:00am-9:00pm
TotalCare Light 7:00am-6:00pm
T&M 8:30am-5:00pm
*Excluding national holidays